Friday, July 23, 2010

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ANA Airlines Customer Service Center USA

Posted: 23 Jul 2010 06:48 AM PDT

ANA Airlines Customer Service Center USA

All Nippon Airways

Customer Service Center, the Americas

If you are calling from 50 States, Canada, Mexico or Brazil, please call:
1-800-2FLY ANA (1-800-235-9262)

*From Brazil dial 0800-890-0288, and follow the instructions to call 1-800-235-9262.

If you are calling from other than the areas above, please call:

310-782-3011

Telephone Relay Service for the hearing impaired:

Please dial 711 on your telephone to place a relay service call to 1-800-235-9262(toll free) or 310-782-3011(toll call).

Business Hours:

Monday – Friday : 5:30 AM -6:00 PM (Pacific Time)

Saturday, Sunday and Holidays : 5:30 AM -2:00 PM (Pacific Time)

To claim missing ANA miles, send a copy of your passenger receipt and boarding pass.

For missing partner flights, please send a copy of your passenger receipt and original boarding pass.

ANA Customer Service Center
Retroactive Registration Section
2050 West 190th Street, Suite 100
Torrance, CA 90504

Postal Mail
ANA Customer Relations & Services, The Americas
2050 West 190th Street, Suite 100
Torrance, CA 90504

ANA branch locations in the U.S.

New York
1251 Avenue of the Americas, 8th Floor
New York, NY 10020

Washington, D.C
1101 16th Street, N.W.
Washington, D.C. 20036

Chicago
O’Hare International Airport
Terminal 5, UL-211A
Chicago, IL60666

Los Angeles
2050 West 190th Street, Suite 100
Torrance, CA 90504

San Francisco
555 Twin Dolphin Drive, Suite 350
Redwood City, CA 94065

Honolulu
Honolulu International Airport,
Honolulu, HI 96819

For items lost on board, please contact the airport Lost and Found.

Airport - Telephone number

New York(JFK) : 718-425-5415

Washington D.C. : 703-572-2609

Chicago : 800-221-6903

Los Angeles : 310-646-1480

San Francisco : 650-821-0262

Honolulu : 808-838-0190

ANA Airlines Flight Status – Guide to baggage tracing system

Posted: 23 Jul 2010 06:33 AM PDT

All Nippon Airways (ANA)

Please select the departure and arrival airport, and click on the GO button.

ANA International Flight Status

Guide to baggage tracing system (International)

Baggage tracing system

If you are arriving at ANA international airport in Japan.

Airport staff at your arrival airport will take care of you. If you have other questions, please call either telephone numbers below.

Narita Airport Baggage Service Center 0476-34-7289 9:00-19:00 / 7 days a week

Kansai Airport Baggage Service Center 072-456-7575 9:00-17:00 / 7 days a week

If you are arriving at ANA overseas airport overseas.

Airport staff at your arrival airport will take care of you. Please call the telephone number that you are given during the claim.

ANA Airlines Online Check in, Phone Numbers, Lounge, Frequent Flyer Program

Posted: 23 Jul 2010 06:18 AM PDT

All Nippon Airways (ANA)

Phone Numbers:

Reservations: 1 800 2FLY ANA (1 800 235 9262)

Automated Flight Information: 1 800 235 9262

This new ANA Airlines Internet check in service starts on July 1st, 2010.

Online check-in

Airline Code: NH

Frequent Flyer Program:

Mileage Club

Lounge: First Class and Club ANA Lounges

Airline Alliance: Star Alliance

Star Alliance Partners

* Adria Airways
* Air Canada
* Air China
* Air New Zealand
* Asiana Airlines
* Austrian Airlines
* Blue1
* bmi
* Brussels Airlines
* Continental Airlines
* Croatia Airlines
* EGYPTAIR
* LOT Polish Airlines
* Lufthansa
* Scandinavian Airlines (SAS)
* Shanghai Airlines
* Singapore Airlines
* South African Airways
* Spanair
* SWISS
* TAM Airlines
* TAP Portugal
* Thai
* Turkish Airlines
* United Airlines
* US Airways

ANA Airlines Baggage Allowance

Posted: 23 Jul 2010 06:01 AM PDT

ANA Airlines Baggage Allowance

Carry-On Allowance: 1 Bag + 1 Personal Item

Each passenger is allowed to carry on one bag and one personal item i.e a purse or briefcase.

* Maximum Dimensions of Carry-on Luggage (including all handles, wheels, etc.): 22 in x 16 in x 9 in/55 cm x 40 cm x 23 cm (length + width + height)

* Maximum Weight of Carry-on Luggage: 22lb/10kg

Checked Baggage Allowance
Transpacific flights (including U.S.A.)

First and Business Class:

* Baggage Allowance: 2 pieces
* Maximum Dimensions of each piece: 62 linear inches/158 cm (length + width + height)
* Maximum Weight of each piece: 70 lb/32 kg

Economy Class:

* Baggage Allowance: 2 pieces
* Maximum Dimensions of each piece: 62 linear inches/158 cm (length + width + height)
* Maximum Combined Dimensions of both pieces: 107 linear inches/273 cm (length + width + height)
* Maximum Weight of each piece: 50 lb/23 kg

Infants not occupying a seat:

* Baggage Allowance: 1 piece + one fully collapsible stroller or infant carrying basket/car seat
* Maximum Dimensions: 62 linear inches/158 cm (length + width + height)
* Maximum Weight: same as limit for adult fare in the same class of service

All Other flights (including Europe and Asia)

* Maximum Weight for First Class passengers: 88 lb/40 kg total
* Maximum Weight for Business Class passengers: 66 lb/30 kg total
* Maximum Weight for Economy Class passengers: 44 lb/20 kg total
* Maximum Weight for Infants not occupying a seat: 22 lb/10 kg

Excess Baggage

Flights departing from Japan (excluding Okinawa) to:

* Hawaii: 16,200 Yen
* Los Angeles/ San Francisco: 19,800 Yen
* New York/ Washington,D.C./Chicago: 22,000 Yen

Additional charge may apply depending on the size and weight of excess baggage.

Economy Class:

For baggage weighing over 50 lb/23 kg and up to 70 lb/32 kg, 3,000 yen per piece will be charged for the first two bags.

Fee per kg for flights departing from Tokyo to:

* London/ Paris/ Frankfurt: 9,000 Yen
* Bangkok: 3,800 Yen
* Ho Chi Minh City: 3,600 Yen
* Beijing: 2,800 Yen
* Shanghai: 2,200 Yen
* Seoul: 1,300 Yen

Baggage notice for customers on international flights

V Australia Airlines Baggage Allowance

Posted: 23 Jul 2010 05:49 AM PDT

V Australia Airlines Carry-on Baggage Allowance

For ALL V Australia flights, the following allowances apply:

International Business, International Premium Economy and International Economy

1 Bag + 1 Personal Item

Each passenger is allowed to carry on one bag and one personal item such as a laptop bag, handbag, or briefcase.

Maximum Weight of Carry-on Luggage: 15 lb/7 kg

Maximum Dimensions of Carry-on Luggage: 45 linear in/115 cm (length + width + height)

Medical assistance items (crutches, wheelchairs etc) are exempt from this requirement.

NOTE: The total dimensions are determined by adding together the length, height and width of the bag.

Checked Baggage Allowance: 2 Pieces

Business and Premium Economy Class

Each bag must adhere to the below requirements:

* Maximum Dimensions: 62 linear inches/158 cm (length + width + height)
* Maximum Weight: 71 lb/32 kg

Economy Class

Each bag must adhere to the below requirements:

* Maximum Dimensions: 62 linear inches/158 cm (length + width + height)
* Maximum Combined Weight of both bags: 71 lb/32 kg

*Velocity Gold members may check one extra piece of luggage.

Overweight Baggage Fees

* Any additional piece of baggage in excess of the free baggage allowance: AUD $135 per piece
* Any item of baggage that meets the free baggage allowance but exceeds the weight and/or size limitations: AUD $135 per piece
* Any additional piece of baggage that also exceeds the weight and/or size limitations: AUD $270 per piece

Sports Equipment

* Maximum Weight: 71 lb/32 kg
* Maximum Length: 109 in/277 cm
* Maximum Height: 39 in/100 cm
* Maximum Width: 33 in/84 cm

V Australia’s oversized and fragile baggage site.

Baggage and Dangerous Goods

How to cancel a booking in V Australia Airlines

Posted: 23 Jul 2010 05:16 AM PDT

V Australia Airlines have five types of fares – GO!, Blue Saver, Flexible and Corporate Plus & Premium Economy Fares. All
fares (excluding GO!) offer the flexibility of cancellations.

For further information on cancelling your booking online, on V Australia’s mobile platform at mobile.virginblue.com.au, or or through V Australia’s Guest Contact Centre go to Change/ Cancel Bookings

How to change a booking in V Australia Airlines

Posted: 23 Jul 2010 04:58 AM PDT

All of V Australia Airlines fares offer the flexibility to make changes, however, the type of fare you have purchased will affect the conditions of those changes. V Australia have five types of fares – GO!, Blue Saver, Fully Flexible, Corporate Plus & Premium Economy fares.

For further information on changing your booking online, on V Australia’s mobile platform at mobile.virginblue.com.au, or through V Australia’s Guest Contact Centre go to Change/ Cancel Bookings

V Australia Partner Airlines

Posted: 23 Jul 2010 04:47 AM PDT

V Australia Partner Airlines

* Virgin Blue Group
* Delta
* Virgin America
* Virgin Atlantic
* Emirates
* Bangkok Airways
* Alaska Airlines

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