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Virgin America Airlines Boarding Pass Posted: 30 Dec 2010 08:06 AM PST Virgin America Airlines If the name printed on my boarding pass is different from what appears on my government ID, will I still be able to fly under Secure Flight requirements? Yes, you will still be able to fly – though ultimately TSA could request that you return to Virgin America to change your name. Guests should strive to obtain consistency between the name on their government-issued photo ID and their travel information. For the near future, small differences between the guest’s ID and the guest’s reservation information, such as the use of a middle initial instead of a full middle name or no middle name/initial at all, should not cause a problem for the guest. Visit www.virginamerica.com for more information |
Virgin America Airlines Promo Codes Posted: 30 Dec 2010 08:01 AM PST Virgin America Airlines Can I use a promotion code to book Elevate points reward travel? Currently, promotion codes are only applicable towards fares purchased with a credit card, Virgin America credit file(s), or cash. They cannot be used towards an Elevate points reward booking. Visit www.virginamerica.com for more information |
Virgin America Airlines Flight Status Posted: 30 Dec 2010 07:53 AM PST It’s easy to check the status of your flight right on Virgin America’s website www.virginamerica.com. Simply click the “Flight Status” button and enter the departure date and flight number or the departure and arrival cities, and Virgin America will show you the latest info on that particular flight. Flight Status information is available 24 hours prior to departure. You can also call Virgin America’s automated Flight Information Line at 1.877.FLY.VIRGIN (1.877.359.8474). |
Virgin America Airlines Reservations Posted: 30 Dec 2010 07:46 AM PST Virgin America Airlines Reservation Phone Numbers Call Virgin America at 1.877.FLY.VIRGIN (877.359.8474) within the United States & Canada, 001.877.359.8474 in Mexico, or +1 650 762 7005 if calling from other countries, between the hours of 3:30am – 11:30pm Pacific Time. |
Virgin America Baggage Allowance Posted: 30 Dec 2010 07:40 AM PST Virgin America Baggage Policy Carry-On Allowance: 1 Bag + 1 Personal Item * Maximum Dimensions of Carry-on Luggage: 10 in x 16 in x 24 in Checked Baggage for Main Cabin Passengers: $25 for each bag * Maximum Dimensions: 62 linear inches (length + width + height) Checked Baggage Allowance for Main Cabin Select Passengers: 1 Piece * First bag: Up to 62 linear in and 70 lb Checked Baggage Allowance for First Class Passengers: 2 Pieces * Bag 1: Up to 62 linear in and 70 lb Excess Baggage Fees * First checked bag weighing up to 70 lb/32 kg: $25 Overweight Baggage Fees * Fee for first bag weighing 71-100 lb/32-45 kg: $100 *Fees are in addition to standard excess baggage fees. Oversize Baggage Fees * Fee for any bag between 63-80 in: $50 |
Virgin America Online Check In Posted: 30 Dec 2010 07:13 AM PST How can I check-in for a Virgin America flight? There are three ways to check in for your Virgin America flight: Online check-in You can check in at virginamerica.com beginning 24 hours prior to your flight and up until one hour before it takes off. From Virgin America’s Website, click on “Check-In” Or Click here. You simply enter last name and confirmation code. You also can check in by accessing your itinerary when you login to your Elevate account. Kiosk check-in At Virgin America, your credit card can get you checked in for your flight. Just swipe it at one of Virgin America’s convenient kiosks located near the ticket counter. No credit card? Don’t sweat it. You can also type in your confirmation number. After that it’s easy. Your reservation will appear right on the screen and you can print out your boarding pass and head to your gate. Counter Check-in If the good old-fashioned ticket counter is more your speed, one of our friendly team members will be happy to get you checked into your flight. Just remember to bring your government-issued photo ID. Show it to one of our team members they’ll get you ready to head to your gate. |
Posted: 30 Dec 2010 06:58 AM PST Virgin America Need help with a new or existing reservation? Want general information or details about Virgin America’s Elevate program? Call Virgin America at 1.877.FLY.VIRGIN (877.359.8474) within the United States & Canada, 001.877.359.8474 in Mexico, or +1 650 762 7005 if calling from other countries, between the hours of 3:30am – 11:30pm Pacific Time and Virgin America will be glad to assist you. Additional Contact Numbers Airport Baggage Numbers: Boston (BOS) Baggage – 617.567.4645 Cancun, Mexico (CUN) Baggage – Virgin America will let you know soon Dallas-Fort Worth (DFW) Baggage – 972.973.3112 Fort Lauderdale (FLL) Baggage – 954.359.1201 Las Vegas (LAS) Baggage – 702.261.7212 Los Angeles (LAX) Baggage – 310.846.1559 Los Cabos, Mexico (SJD) Baggage – Virgin America will let you know soon New York (JFK) Baggage – 718.751.3164 Orlando (MCO) Baggage – 407.825.2000 San Diego (SAN) Baggage – 619.817.2077 San Francisco (SFO) Baggage – 650.821.8485 Seattle (SEA) Baggage – 206.214.0172 Toronto (YYZ) Baggage – 905.671.4407 Washington, D.C./Dulles (IAD) Baggage – 703.572.4480 Central Baggage – 1.877.FLY.VIRGIN (1.877.359.8474) Monday through Friday between the hours of 8:00am – 5:00pm Pacific Time for assistance with baggage claims over 5 days old. When calling and prompted, please say "Baggage" and your call will be forwarded to the appropriate group. (Remember, if your baggage claim is less than 5 days old you should contact the station where the claim was originally taken.) Guest Care – 1.877.FLY.VIRGIN (1.877.359.8474) Monday through Friday between the hours of 8:00am – 5:00pm Pacific Time for help, assistance, or to provide feedback on your Virgin America experience. When calling and prompted, please say "Guest Care" and your call will be forwarded to the appropriate group. Media Contact – 650.762.7187 |
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