Monday, September 6, 2010

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Kenya Airways Contact Number, Reservations, Customer Service

Posted: 06 Sep 2010 05:15 AM PDT

Kenya Airways Contact Number, Reservations, Customer Service

NAIROBI
HEAD OFFICE
Airport North Road, Embakasi
P.O. Box: 19002 – 00501 Nairobi , Kenya
Fax: + 254-20-6422560

Reservations
Tel: +254-(0)20- 3274747
Safaricom: +254-0711-02-4747
Zain: +254-0734-10-4747
Fax: + 254-20-336252
Email: reservations@kenya-airways.com

Airport & HQ
Tel: + 254-(0)20-6422000
Safaricom: +254-0711-02-2000
Zain: +254-0734-10-2000
Fax: + 254-(0)20-823488

Airport Info desk
Tel: +254-(0)20- 642 3535
Safaricom: +254-0711-02-3535
Zain: +254-0734-10-3535

Sales
Tel: +254-(0)20- 6423500
Safaricom: +254-0711-02-3500
Zain: +254-0734-10-3500

Sarit Center Sales and Ticketing Office
Lower ground floor, Sarit Centre, Westlands, off Waiyaki way
Tel: +254-(0)20-642 2465/66
Safaricom: +254-0711-02-2465/66
Zain: +254-0734-10-2465/66
Fax: +254 20 3274711
Supervisor: Jennifer Kivuu
Business hrs: 0900hrs to 1800hrs

MOMBASA
Kenya Airways Sales Office Mombasa
P. O. Box 99302 – 80107
Mombasa, Kenya

Tel: +254-41-2125000/5201/6
Zain: +254-0734-10-5000/5201/6
Fax: +254-41-2313815
Cell phone lines: 0734 105 201-8

Reservations: +254-41-2227613-6
Mombasa Back Office Support: + 254 – 41 212 5220/1 or 0734105220/1
Working Hours: From 0815 hrs – 1700 hrs
0830 hrs – 1200 hrs (Saturday)

Kenya Airways Moi International Airport Sales Office
P. O. Box 99302 – 80107
Mombasa, Kenya

Tel: +254-41-2125529/3505500
Zain: +254-0734-10-5529/5500
Telcom Wireless: +254 020 3579204
Fax: +254-(0)41-3434676
Cell phone: 0725 516 329 or 0734 105529
Working Hours: From 0500 hrs – 2100 hrs (Daily)

Kenya Airways Nyali Sales Office Mombasa
P. O. Box 99302 – 80107
Mombasa, Kenya

Tel: +254-41- 2125251-4
Zain: +254-0734-10-5251/4
Telcom Wireless: +254 020 3579203
Fax: +254-41- 5480424
Cell Phone [Direct]: +254 0734105251-4
Working Hours: From 0800 hrs – 1800 hrs
0830 hrs – 1500 hrs (Saturday)

Barclays Plaza, 5th Flr.,Loita Street,
P.O.Box: 41010-00100 , Nairobi
Tel: +254-(0)20-327 4100
Safaricom: +254-0711-02-4100
Zain: +254-0734 10 4100
Email: contact@kenya-airways.com

Cargo Reservations
Tel: + 254-(0)20- 642 3400
Safaricom: +254-0711-02-3400
Zain: +254-0734-10-3400
Telex: 22771

KAHL Customer Service
Tel: +254-(0)20- 642 3400
Safaricom: +254-0711-02-3400
Zain: +254-0734-10-3400

Barclays Plaza
Tel: +254-(0)20-3274000
Safaricom: +254-0711-02-4000
Zain: +254-0734-10-4000

JKIA Unit3
Tel: +254-(0)20- 642 3821/642 3525
Safaricom: +254-0711-02-3821/ 3525
Zain: +254-0734-10-3821/3525
KISUMU
P.O. Box: 1427

Reservations Tel: +254-(0)57-2056000
Zain: +254-0734-10-6000
Fax: + 254-(0)57- 43339 DSM
DIRECT 254-(0)57- 43339
Airport Tel: + 254-(0)57-41620

MALINDI
Kenya Airways, Malindi
P. O. Box 634 – 80200
Malindi, Kenya
Tel: 254-42-20237 / 20574
Fax: 254-42-31232
Airport Office: 254-42-20192
Cell Phone 0723 786 314

Working Hours: From 0800 hrs – 1230 hrs (Morning)
1200 hrs – 1400 hrs (Lunch Break)
1400 hrs – 1700 hrs (Afternoon).

Afriqiyah Airways Meals onboard

Posted: 06 Sep 2010 04:44 AM PDT

Afriqiyah Airways Meals

Would you like to order a special meal? Kindly request your special meal at least 72 hours prior to departure or upon making your reservation.

Afriqiyah Airways offers the following special meals.

These meals are available:

* Asian vegetarian (AVML)
* Diabetic (DBML)
* Hindu (HNML)
* Children’s meal (CHML)
* Milk free (NLML)
* Muslim (all meals on board are halal)
* Low on salt (LSML)
* Low on fat/ low on cholesterol (LFML)

Website: http://www.flyafriqiyah.eu

Afriqiyah Airways Luggage Freedom

Posted: 06 Sep 2010 04:40 AM PDT

Afriqiyah Airways Luggage Freedom

Bagage allowance

Afriqiyah Airways is proud to offer a very generous baggage policy:

Economy – Class:

2 pieces of each max. 24kg baggage in hold
plus 10kg cabin baggage

Business – Class:

3 pieces of each max. 24kg baggage in hold
plus 10kg cabin baggage

Excess Baggage:

Standard Rate = 1 piece of baggage up to max. 24kg = EUR 100,00
Any extra Kilos over 24kg charge EUR 12.00,- per kg

Please note that Excess Baggage in High Season will not be accepted.

Cabin Baggage:

1 piece of maximum 10kg

Website: http://www.flyafriqiyah.eu

Afriqiyah Airways Travel Classes onboard

Posted: 06 Sep 2010 04:37 AM PDT

All Afriqiyah Airways flights have a two class configuration.

Economy Class

Afriqiyah Airways is offering you a comfortable Economy Class with a free hot meal and soft drinks. All seats in the new aircrafts offer a Personal Entertainment System for your enjoyment.

Business Class

In addition to the Economy Class Afriqiyah Airways is offering a business class ensuring Afriqiyah Airways’s passengers a pleasant and relaxing flight to their destination. Afriqiyah Airways offer you a comfortable seating in the front cabin, different hot meal choices, dedicated service, separate check in counters and a generous luggage freedom of 3 suitcases of each maximum 24 kgs.

Enjoy now the new long range aircraft, the Airbus 330-300, which offers to Afriqiyah Airways’s valued Business Class passenger a spacious full flat bed.

Afriqiyah Airways is offering you the best Business Class fare on the market.

Afriqiyah Airways welcome you aboard Afriqiyah Airways – Wings of Africa.

Website: http://www.flyafriqiyah.eu

Afriqiyah Airways Reconfirmations Office Address and Phone Numbers

Posted: 06 Sep 2010 04:30 AM PDT

Afriqiyah Airways Reconfirmations

All passengers should reconfirm their return journey 72 hours in advance to avoid cancellation of their reservation.

Please contact a local Afriqiyah Airways office for your reconfirmation.

Offices for reconfirmation of your return flight:

Mali – Bamako
Sonfatou Services,
Hotel Sofitel Amitie
Bamako
Telephone: (+223) 221 39 64
Fax: (+223) 221 39 65
Email: Sonfatou.voyages@afribone.net.ml

Benin – Cotonou
Elda International,
Avenue Mgr Steinmetz,
06 B.P. 891 Hotel du Port
Cotonou
Telephone: (+229) 213 14 902 / 213 17 651
Fax: (+229) 213 10 528
Email: aawcoo@afriqiyah.aero

Sudan – Khartoum
Trans Horizon Aviation,
Cross Street between albrlman Avenue
and Altayar Mourad Avenue
Khartoum
Telephone: (+249) 183 793 523
Fax: (+249) 183 793 521
Email: aawsud@hotmail.com

Nigeria – Lagos
Desert Wings Travels LTD,
7 Keffi Street Ikoyi S.W
Lagos
Telephone: (+234) 126 90 276 / 176 13 080
Fax: (+234) 126 70 533
Email: aawlos@afriqiyah.aero

Chad – N’Djamena
Tous Azimuts,
BP 1843
N’Djamena
Telephone: (+235) 52 65 32
Fax: (+235) 52 46 84
Email: tchad.evasion@intnet.td

Niger – Niamey
Sahel Airlines,
BP 10154
Niamey
Telephone: (+227) 20 73 65 71 / 72
Fax: (+227) 20 73 65 33
Email: sahelair@internet.ne

Burkina Faso – Ouagadougou
Satguru Voyages,
01 Av.Dr Kwame, BP 4883
Telephone: (+226)50 30 16 52
Fax: (+226)50 30 18 86
Email: aawoua@afriqiyah.aero

Libya – Tripoli
Afriqiyah Airways (City Ticket Office) for Customers,
Baladya St ,behind(Grand Hotel)
Tripoli
Opening hours for Customers:
Sat to Thu: 0800 to 1500 (1500-1900 telephone enquiries only)
Telephone: (+218) 21 444 2622
Fax: (+218) 21 444 8302
Email: reservation@afriqiyah.aero

Egypt – Cairo
EGAVIA LTD.,
principal office at ,
Nile Helton – Tahrir SQ.,
Cairo
Telephone: (+202) 577 89 58/59
Fax: (+202) 577 89 60
Email: egavia@gmail.com

Kingdom of Saudi Arabia – JEDDAH
Al-Rawia Aviation Support Services,
principal office at ,
Al-Nahdah District,Prince Sultan Street
Opposite to Al-Haram Mall
Telephone: (+966) 2 6942 406/6942 576
Fax: (+966) 2 6942 578
Email: marketing@alrawiaaviation.com

Central African Republic- Bangui
WELCOME VOYAGES,
principal office at,
BP 1564 ,
Building DHL/SOCIFRANCE
Central Afriacn Republic
Telephone: (+236) 61 76 02
Fax: (+236) 61 60 50 / (+236) 61 77 51
Email: ghperriere@msn.com

Republic de Togo- Lome
JOSSIKA VOYAGE ,
25, bis rue de la gare ,
B.P 13670 ,
LOME
Telephone: (+228) 221 41 21 / 221 76 94
Fax: (+228) 222 20 07
Email: jossikavoyage@hotmail.com

Nigeria – Kano
Desert Wings Travel.LTD,
11 c murtala muhammed,
nigeria
Telephone: (+234) 64 632 589 / 649 752 54
Fax: (+234) 64 632 589
Email: aawkan@afriqiyah.aero

Ghana – Accra
AL-ANISA TRAVEL SERVICES LTD,
No. 433/1 Third Lane, Off Cantonments Road (Oxford Street),
Behind Areeba, Osu, GHANA,
P.O. Box CT 2752, Cantonments, Accra, Ghana
Telephone: (+233) 219 12 732/3/4/5
Fax: (+233) 217 62 227
Email: aawacc@afriqiyah.aero

Cameroon – Douala
GLOBAL AIRLINE REPRESENTATIVES ” GLOBAIR “,
PRINCIPAL OFFICE AT DOUALA,
rue jofrre opposite crtv douala,
yaounde opposite American, embassy 237
Telephone: (+237) 343 03 63
Fax: (+237) 343 02 41
Email: eurovges@yahoo.co.uk

Ivory Coast – Abidjan
Universel Voyages,
07 Crosson Duplessis-Plateau, B.P. 552
Abidjan
Telephone: (+225) 20 33 85 86 / 20 33 88 87
Fax: (+225) 20 33 85 84
Email: uniservices@aviso.ci

Afriqiyah Airways Call center

Posted: 06 Sep 2010 04:20 AM PDT

Afriqiyah Airways

Call center

Phone NL + 31 (0)512-544863

Phone Belgium + 32 (02)-4794145

Phone France + 33 (0)0975-181271

Phone Germany 0800-1826932

Phone Italy 0800-839050

Phone UK 0844-5894599

Phone USA 1-509-9726234

(Please note the provided phone numbers are for Sales Only, not for reconfirmations e.g.).

Fax Int. + 31 (0)512-538980

E-mail: info@flyafriqiyah.eu

Website: http://www.flyafriqiyah.eu/

Working hours Reservations Center:

Monday to Friday 10.00 to 17.30 (CET)

Afriqiyah Airways Special Meals

Posted: 06 Sep 2010 04:13 AM PDT

Afriqiyah Airways

Afriqiya offers special meals to meet specific dietary needs at your request on select flights. Specifications for all medical-needs diets are approved and monitored by a Registered Dietitian. Nutritional requirements are based on the whole meal rather than individual components.

Special Meal Availability

Special meals are available on Breakfast, Lunch, Dinner, Snack and Breakfast Snack flights when ordered in advance.

Order at least 24 hours prior to the flight:

* In Business Classes on transcontinental flights in the Libya.
* In all classes to or from Europe and Africa
* Special meals are currently not available on flights to or from Benghazi

Children’s Meals- CHML

This meal is provided for children from 2 to 12 years of age. The foods that are included in this meal are foods that are more acceptable by children.

The meal should derive no more than 20% of the total calories from protein, less that 30% of total calories from fat, and 50-60% of total calories from carbohydrates. The meals planned for Continental follow the Recommended Dietary Allowances for children but not for evaluating diets of individual children.

Infant Meals – BBML

This meal is provided for all cabins on flights with Business service and on flights operated by Continental Micronesia. It is available for infants up to two years of age. Approximately 40-50% of an infant’s total calories should be from fat to provide the energy that is needed to support the infant’s rapid growth and brain development. Reduced fat milks are inappropriate for children under two years of age. There are three levels of baby food – pureed, ground, and chopped. For Continental’s infant meal, level two foods have been utilized. Continental infant meals are selected from Gerber Baby Products.

Special Dietary Meals

Diabetic – Meal Code – DBML Suitable for reduced sugar, hyperglycemic, hypoglycemic and carbohydrate controlled meal requests. Gluten Free – Meal Code – GFML also known as gliadin-free, non-tropical sprue, Celiac disease, wheat free, gluten restricted diet. A Gluten Free Meal eliminates all foods prepared with wheat, rye, barley and oats.

Vegetarian (Non Dairy) – Meal Code – VGML also known as Vegan diet. Non dairy. Vegetarian Meals are suitable for pure vegetarians who prefer food preparation without animal, egg or dairy products. Peanuts or nuts may be used as a protein substitute.

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